Frequently Asked Questions

We believed that we provide quality and quick roadside assistance and towing service. Below are the Frequently Asked Questions. If you can’t find your queries here, feel free to contact our customer service staffs.

Q. What is Roadside Assistance NY Service?

Our company guarantees safe and effective roadside assistance and towing service. We aid you during your trip or in times of emergency. Your car manufacturer’s warranty coverage are limited so we try to extend it with our premium and quality service. We provide nationwide roadside assistance and towing service with multiple benefits and advantages such as: auto-locksmith service, fuel delivery (out-of-gas), battery and jumpstart assistance, flat tire service, and trip and routing service.

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Q. How do I get roadside assistance service?

Call our hotlines at 347-246-5508
and our friendly customer service staffs will assist you on how to avail our great roadside assistance and towing service, or send us a message using our Online Contact Form.

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Q. What differs Roadside Assistance NY from other companies providing the same service?

Our company is designed and committed to provide 24/7 emergency roadside assistance and towing service throughout the country. We offer great service in affordable prices while securing the quality and safety of our customer’s vehicles. We dispatch the right tools and equipments in responding to different emergency situation to ensure that we supply the right service to our customers.

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Q. What if I get a flat tire and don’t have a spare, will Roadside Assistance NY deliver and replace a new tire for my vehicle?

Depending on your subscription service plans, we may get you a spare tire to change your inflated one. Please note that we do not cover the cost of a new tire or its labor, you will be paying for it.

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Q. What if I run out of fuel or fluids?

As part of our Roadside Assistance service, we will deliver fuel or fluids (this may include water, brake fluid, air) to your location and you will be responsible for the cost of it.

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Q. What is the estimated average response time of Roadside Assistance NY?

Our estimated time of arrival to emergency roadside assistance and towing service is 30-45 minutes. This may be subject to change depending on your location and the weather condition in your area.

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Q. My licenses are already expired, will you service my vehicle?

We do not service customers whose vehicle licenses are expired. We check first and make sure that our clients have all the permits required by the law to avoid any penalties and irregularities.

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Q. I do not have premium membership will I still get service from Roadside Assistance NY?

The simple answer is Yes, but additional premium service and discounts are not available for you. To avail our premium membership plans and enjoy its benefits, call our service hotlines or send us your information using our contact forms.

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